[ customer success ]
Interactive demos for customer success teams
Show customers exactly where to click with guided, self-serve walkthroughs, and see which accounts finished them before a renewal or QBR.
Updated
The problem
For customer success managers and account managers. The same walkthroughs get repeated on call after call, and feature adoption depends on customers remembering what they were shown.
How it works with ArcDemo
- 01
Turn repeated calls into demos
Capture the workflows you explain most often and add a voiceover so each one works without you on the call.
- 02
Group them for each account
Collect the right demos in a demo hub with a checklist, so a customer can work through setup at their own pace.
- 03
Check adoption
See which accounts opened and completed each walkthrough, and follow up with the ones that stalled.
Features this team uses most
- Demo hubs with viewer checklists
- AI voiceover and translations
- Visitor and account analytics
- Password protection and custom domains
Common questions
How are interactive demos different from help center videos?
Viewers click through the actual steps instead of watching, so they learn where things are. You also see who finished each walkthrough, which a video on a help page can't tell you.
Can customers go through demos in their own language?
Yes. ArcDemo can create translated versions of a demo for each language you support.
Build your first interactive demo
ArcDemo is in invite-only early access. Join the waitlist and we'll email you when your spot opens.