calculate · free tool
Customer satisfaction calculator
Calculate CSAT, unsatisfied responses, and the percentage-point gap to a valid target.
Live model
Customer satisfaction calculator
Every result updates as you type
Live results
Up to date- CSAT
- 85%
- Unsatisfied responses
- 60
- Points to target
- 5 pts
CSAT is satisfied responses divided by total responses; the target difference is in percentage points.
How this tool works
A useful result, with clear limits
Calculates customer satisfaction from satisfied and total responses, then shows unsatisfied count and an optional target gap.
How to use it
- Enter satisfied responses scored 4–5 and total responses.
- Optionally set a target percentage.
- Use the points-to-target result to interpret the cohort.
Inputs and output
- Inputs
- Satisfied response count, total response count, and optional target CSAT percentage.
- Output
- CSAT percentage, unsatisfied responses, and optional points to target.
Formula
CSAT = satisfied responses ÷ total responses × 100.
Privacy
Aggregate survey counts are calculated locally and are not stored by ArcDemo.
Straightforward by design
What to expect
One focused workflow, clear constraints, and no hidden result gate.
Does Customer satisfaction calculator upload my input?
The utility processes your input in this browser. ArcDemo only receives content when you explicitly choose a hosted save or product creation flow.